ASSISTANT MANAGER

Position: Assistant Manger

Reports To: General Manager

Employment Type: Full-Time

Position Summary

The Assistant Manager supports the General Manager in overseeing the daily operation of UnionPark Coffee and Cocktails. This position helps ensure that all areas of the business-including café service, bar operations, food service, and private events-run efficiently, consistently, and in accordance with company standards. 

The Assistant Manager is a hands-on leader responsible for supporting daily operations, supervising staff, maintaining accountability, managing bar inventory and ordering, and ensuring clear communication throughout the team. This role requires initiative, organizations, reliability, and the ability to lead by example while maintaining a professional positive environment.

The Assistant Manager is expected to take ownership of assigned responsibilities, identify and address operational issues, and work collaboratively with the General Manager, department managers, shift leads, and ownership to support the success of UnionPark.

Key Responsibilities

• Assist the General Manager with daily operations, opening and closing procedures, and shift management

• Supervise staff and ensure employees follow company policies, procedures, and service standards

• Hold employees accountable for attendance, punctuality, performance, uniform standards, cleanliness, and adherence to company policies

• Address performance concerns promptly, document issues as required, and communicate recurring or serious concerns to the General Manager

• Assist with employee hiring, firing, onboarding and ongoing training

• Attend weekly manager meetings

• Manage cleanliness, organization, safety, and quality standards

• Take primary responsibility for ordering liquor, beer, wine, mixers, garnishes, and all other bar-related products and supplies

• Maintain accurate inventory records and complete regular inventory counts and reconciliation

• Maintain organization, cleanliness, and appropriate stock levels in bar and service areas

• Work collaboratively with the General Manager,  café, bar, and kitchen staff to maintain consistency across departments

• Assist with private events, staffing needs, and guest concerns

• Ensure guests receive friendly, attentive, and professional service

• Address guest complaints and service issues promptly and professionally

• Communicate effectively and regularly with the General Manager and management team

• Identify operational issues, take appropriate action, and complete assigned task accurately and within established time frames

• Assist in seasonal menu development
  

Qualifications and Expectations

• Previous hospitality experience preferred

• Barista experience preferred

• Strong leadership, communication, organizational, and problem solving skills

• Dependable, proactive, detail-oriented, and able to manage competing priorities in a fast-paced environment

• Knowledge of liquor and bar inventory preferred

• Ability to lead by example and hold employees accountable

• Must be able to work nights, weekends and holidays based on business needs

• Must maintain a flexible schedule

• Must be dependable and able to provide management coverage during peak business hours, staffing shortages, and other operational needs